Return Policy

No returns on medication

For patient safety and pharmacy regulations, ArgoMD and its pharmacy partners cannot accept returns of prescription medication, including unopened or unused medication.

Please check your order details carefully before submitting payment and contact us immediately if anything looks wrong.

Cancellation before pharmacy processing

If your order has not yet been sent to, processed by, dispensed by, or shipped from the pharmacy, we may be able to cancel it and issue a refund.

Contact us as soon as possible through the patient portal or at support@argomd.com. Cancellation is not guaranteed once pharmacy processing begins.

If a provider does not approve treatment

If a licensed provider determines that a prescription is not appropriate before the order is sent to the pharmacy, any medication charge collected for that treatment will be refunded.

Damaged, incorrect, or defective orders

Contact us within 7 days of delivery if your medication arrives damaged, defective, or different from the medication listed on your order.

• Include your order number.
• Send photos of the package, label, and medication if available.
• Do not return medication unless ArgoMD or the pharmacy instructs you to do so.

After review, we may replace the order, issue a refund, or coordinate next steps with the pharmacy.

Shipping problems

If tracking shows no movement, a package is marked delivered but cannot be located, or a shipment appears lost, contact us promptly. We will review the shipment with the carrier and pharmacy. Carrier investigations may be required before a replacement or refund can be approved.

Subscription refills

Subscription refill charges are also final once the pharmacy has processed, dispensed, or shipped the refill. To avoid an unwanted refill, update or cancel your subscription in the patient portal before the next processing date.